NEXTGAME STUDIO
Payments and Refunds
Last updated: October 10, 2026
This policy applies to website transactions and payment channels published by NextGame. The price, payment method, digital content, and transaction conditions will be shown before you confirm an order.
1. Confirmation and delivery
An order is recorded as complete only after the system receives a valid confirmation from the payment provider. NextCoin or the relevant entitlement is delivered according to the confirmed order. Transferring NextCoin to a game or using an in-game item may not be immediately reversible.
2. Charged but not received
First check your account’s transaction history and the order status. If the order is pending, do not pay again for the same order. If you were charged but the entitlement was not delivered, contact the Support Center with the order reference (if available), amount, payment time, and NextGame account so we can reconcile it with the payment provider.
3. Refund requests
Submit a request through Support. NextGame will review the transaction evidence, payment status, entitlements delivered or used, and reconciliation information from the payment provider. The outcome and refund method, if approved, depend on the transaction type, applicable law, and the process of the provider that handled the payment.
Use of a digital entitlement may affect how a request can be resolved, but does not remove mandatory consumer rights under applicable law. NextGame does not promise that every refund request will be approved.
4. Transactions through third-party platforms
If you paid through Apple App Store, Google Play, or another platform, submit the refund request through that platform’s process. When NextGame receives confirmation of an adjustment, related entitlements may be updated accordingly.
5. Follow-up and complaints
If you disagree with a reconciliation result, reply to the same support request with additional information. Do not send a password, OTP, or access token.